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Reader Development:
 Strategy
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Estyn
Allan
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Articulating reader development in terms of Best Value to frontline staff
- Helps 3 out of 4 readers who don't know what they're looking for
- Saving staff time
- Better use of resources
- Job satisfaction/Fun!
- Team building/involvement/awareness
- Customer satisfaction
- Extending choice
- Community involvement
- Dialogue:
Borrower - borrower
Borrower - staff
- Confidence building
- Stimulating
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