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Reader Development:
 Strategy
Online
Research
Contacts
Staff development
Stock development
Reading
groups
Estyn
Allan
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Articulating reader development in terms of Best Value to stock librarians
Challenge
Stock relevant to needs of existing and potential customers
Cost effective selection process
Compare
Suppliers
Membership numbers
Issues
Customer satisfaction
Performance of other library services
Consult
Readers/Readers' groups
Bookshops
Colleagues (own and other authorities)
Compete
Other leisure activities eg bookshops (added value)
Yourself!
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