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Why consult Black and Asian readers?
Consulting Black readers can really help if you are trying to find out what the library needs to do to offer a better service. It stands to reason.
The best way to make sure you are offering an appropriate service to a group of readers is to ask them directly. You don’t have to assume or guess – just ask. Consultation is a two way process. Try to set up ways to listen to Black readers as well as to talk to them.
Consultation benefits your service, your readers and staff by: adding value to the service delivering customer satisfaction delivering customer care objectives connecting the library with its audience offering new project ideas
Here is a guide to starting the process in your library
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