Libraries are
used by 58% of the population
Library members
are drawn from all social classes and all age groups
People have
a high opinion of the library service
Most people
can get to a library easily, or the library comes to them (mobiles,
hospitals, prisons, special needs and housebound services)
There are nearly
4000 libraries in England and Wales, plus 550 mobile libraries,
plus 18,000 service points in hospitals, prisons, old people's homes.
There are no other cultural institutions with this geographical
spread. In many local areas, the library is the only cultural provider
The library
service achieves its success at a low cost - £13 per head
per annum
Libraries treat
all readers with equal courtesy, whether they want Henry Fielding
or Helen Fielding
Library culture
is inclusive and open - libraries provide a free, safe, warm environment
for individuals to use on their own terms
Libraries have
a good record of provision for marginalised groups - the elderly,
children, minority languages and community care patients

Library staff
have no tradition of, or training in, developing readership among
adults
Libraries provide
what people ask for but often do not recognise that people can't
ask for what
they don't know about
Library staff
frequently lack confidence in dealing with younger adults (18-30
years)
Fiction management
and promotion lack status within the profile of professional library
skills, partly because the skills are not sufficiently understood
Libraries cater
well for mainstream readers but lack confidence and knowledge in
encouraging diversity
Although there
is good provision for ethnic languages, library staff lack confidence
and knowledge in selecting and promoting Black writers in English,
especially Black British writers
Librarians need
to develop networking skills at a national level with publishers,
booksellers and the media
Libraries need
external impetus to prioritise work with readers