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Reader Development:
 Strategy
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Research
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Staff development
Stock development
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Estyn
Allan
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What are the benefits?
- It adds value to the service
- It delivers customer satisfaction
- It delivers customer care objectives
- It connects the library with its audience, and allows for effective, targeted audience development
- It informs social inclusion policy
- It is part of an evaluation process
- It brings new readers to the library
- It feeds information into staff training, library policy, stock acquisition policy and promotional plans
- It offers many opportunities for new project ideas
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