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Herefordshire
Report by Carolyn Huckfield
Servicing, cataloguing, adding to stock, identifying as Book of the Month takes approximately 1 hour if you are lucky. You need Bib services to be prepared to fast track these items - I do it myself here! The books need to arrive in time to get out to the actual libraries - ours go via a delivery van & we`ve caught it every time so far but you may have to be prepared to take them over in person.
Mechanics of the quantitative survey are time consuming - but hopefully the results at the end of the year will mean others don`t have to do it. Our system allows me to know approximate age and the gender of the borrower, time of day borrowed, length of loan etc.
Useful tip? I am also trying out other titles by same author where possible to see the issues, with the same title being held in a non-participating library for comparison.
Staff need to be enthused - their comments are as valuable as the readers comments. They need to know how the system works & why and briefed to handle queries. I have been talking to staff in the libraries as well as keeping senior management informed. You must work out a way to record both reader & staff comments.
Problem with the display bins emptying out really quickly and our loan period is 4 weeks. Do we need more copies - is 18 enough?
Interestingly not a single bad comment about Book of the Month so far! All positive and Andrea Barrett is going down a real storm. This along with Open Ticket is showing that Branching Out is paying off - our biggest service point now wants to organise monthly promotions & staff are prepared to do all the work - this is real progress.
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